Plushies & Keychains: Spot clean as needed.

Beanies (Yarn Pom)

Hand wash, do not get the pom wet. Don’t pull on the pom strands either, they will come out.

Removable Pom Beanies Hand wash, but remove the pom before washing it. Faux Fur poms stink if they get super wet and don’t dry properly, so just avoid swimming in it. (Seattle drizzles are fine, just blow dry it or something when you get done outside.)

Clothing, Bags, and other clothing adjacent items:

Hand wash with a no-rinse wash (I like the brand Soak in Celebration) in water that a baby can sit in safely, too hot can shrink, expand, or felt the fabric, it’s weird, just test it on the inside of your wrist. Hurts? too hot. Do not agitate, just gently squish it to get fully wet, let it soak for a bit, then gently ring it out, lay it flat on a big towel, roll the towel and the item up inside, then step on it (remove your socks first) like you’re squishing grapes with your feet. (That’s weird but also very satisfying and efficient I suppose.) Or put it in a salad spinner. Then lay flat to dry. Or hang it up if that makes sense.

Sam ships most items within two weeks, but always on Fridays unless otherwise specified (It will say “SHIPPING TIME UPDATE” in the product description. Fridays are just when my postal worker does their pickup.)

Due to the nature of the clothing, Sam does not accept returns or exchanges. If the product is damaged due to shipping, please file a report with the postal service and I can help you navigate that. Please be sure to read the descriptions of all products before purchasing to verify if it is a physical or digital product.

If something happens to the item due to improper care, fault of the buyer, Sam will not refund/return the item. Under special circumstances will Sam be able to recreate a custom design, but that is never guaranteed because each item will be slightly different due to it being handmade.

If you have an issue with the item beyond these problems, please email Sam at contact@sambartleydesigns.com and they will be able to help you.

There is no refunds/returns for digital products at all.